We were food retailers,
We suffered the problems,
We give you the solutions
The supermarket industry is different to other retail industries. The margins are small, the frequency of purchase is very high, the product catalogue is huge and the product categorization is complex. Engaging with the customer while keeping these things in mind is crucial in order to build a good customer development strategy.
Great customer engagement comes in three dimensions: Right time. Right content. Right channel
There are tangible economic benefits to personalizing every interaction to deliver an optimal customer experience at scale across web, mobile, email, contact centre and ads.
Not everyone is a digital customer. Communicate with your non-digital-age customers by leaving a message on their receipt.
Mobile messaging ( push / sms )
Engage with your customers through seamless personalised interactions on mobile.
Give your agents the insight and tools they need to give the right assistance and deliver high-value interactions.
Get creative with your email personalisation campaigns and deliver smart meaningful and relevant messages.
Web / Ecommerce
Take profit of the single customer view and fuel interactions across web, ecommerce, etc..
Create paid media campaigns targeting “look-a-like” audiences based on the characteristics they share with those audiences you already have.
When high technology meets decades of food retail experience
Meet members of our team and our advisory board that have extensive industry experience. They are involved with our engineering team in developing the best technology platform for supermarkets.
Luis Martínez Gallardo
CPG & Food Retail Expert
+30 years c-level in Retail Food
Ex Dia Commercial Director
Ex Dia Digital Transformation Manager
Food & Fashion Retail expert
Ex Caprabo Marketing director
Ex Capbrabo Acquisitions director
Ex Custo Barcelona general director
Jose Luis Ruiz
Ex Coca-Cola Spain General manager
and Western Europe commercial director
Ex Coca-Cola Iberia operations manager