Drag & Drop Editor
Batch-create Functionality
Real-time Data Injection
Seamless Integration
Personalized Emails
Personalized SMS
Push Notifications
Personalized Receipt at POS

Timely, proactive communications to increase customer retention by 60%.

Deliver campaigns in just a few clicks

The easy to use drag & drop or batch create functionalities help you launch hundreds of campaigns, including email, SMS and push notifications.

Supercharge your marketing effectiveness

Plan, execute and optimize online and offline marketing campaigns, coordinated across all your channels.

Nurture your clients and build loyalty

With real-time data injection at its core, encourage repeat business and reward clients using contextual information such as loyalty status.
“We had been looking at different solutions and none fully convinced us until we met Loyal Guru’s team. They were the obvious choice with a complete, adaptable and functional tool that enables our rapidly changing needs.”
Alessandro Pugliese
Former CRM & Ecommerce Manager at Maiora
in-store grocery shopping: activating coupon on mobile phone

Loyal Guru’s international experience and focus on the food retail industry made them the obvious choice.

What can you do with Loyal Guru’s Omnichannel Campaigns Module?

Welcome first-time shoppers and communicate relevant product recommendations, personalized offers, trending items, price drops, stock alerts, top-selling items & more.

Boost campaign effectiveness

Improve acquisition, retention and cross-sell/ upsell conversion rates.

Omnichannel campaigns effectivness for retail

Turn receipts into high converting promotions

Go beyond digital touch-points. With Loyal Guru you can personalize every shopping trip with customer-satisfying offers and messages issued on the customers’ receipts.

Receipts into promotions retail grocery

Engage more customers with stand-out emails

Send personalized emails with coupons pending to be redeemed, loyalty program points balance, preferred store or any variable you can imagine. Check out our range of templates designed to make you look like a pro or create your own custom templates with just a few clicks.

Email retail coupons

Communicate directly with push notifications & SMS

Go mobile and send push notifications or text messages to proactively inform customers about more urgent messages, such as time-sensitive offers, purchase confirmations, shipping notifications, and more.

Push notifications platform for retail

Manage all your omnichannel campaigns from one place

7+ channels in a single tool. Send push notifications, emails, SMS, in-app messages, direct mail, POS receipts, chat ecommerce and more.

Omnichannel campaigns for retail in one platform

Collect and activate all your retail data across your entire tech stack

Built with security at its core

Remain secure and compliant with current industry standards and regulations.

Integrations made easy

Designed to work with your current tech stack and connect with third-party software with ease.

Google Cloud Platform

Retain 100% control and ownership over your data at all times.

24/7 Customer Support

Access our FAQs and Help Center for an answer to your question or get in touch with our friendly team.

Ready for the next step?

See what Loyal Guru can do for your retail loyalty strategy

Talk to an expert
Clipping: man with PC

Frequently Asked Questions

Let’s start with a definition, shall we? Omnichannel campaigns are a communication strategy that provides a seamless customer experience across multiple channels. With omnichannel, the customer is at the center of the retail experience. You integrate each of the touchpoints that the customer uses to engage with your brand and offer them what they need, when they need it, anywhere they are and on any device.

Both omnichannel and multichannel campaigns involve communicating with your clients on more than one channel. The significant difference between the two is how the customer experience is unified across all touchpoints.

Multichannel campaigns do not take into account siloed information, which often creates friction in the customer journey. For example, returns of online orders are not always accepted in-store, or customers cannot know their loyalty points balance in real-time at the moment they need it most.

On the other hand, omnichannel campaigns provide the customer with a unified and integrated customer experience across the board and ensures the highest customer satisfaction.

Salesforce is definitely a great company. But we have 2 main advantages to offer our clients above their solution:

First, our software has been designed together with retailers, for retailers. That gives us a profound knowledge and understanding of the unique challenges that retailers face in day to day operations, which in turn allows for retail-ready solutions.

Second, Loyal Guru does NOT require third party integrations for your retail business to operate a loyalty program or personalized coupon strategy, so that you can deliver a first-class experience to your customers, guaranteed.

Based on a Single Customer View, these are just a few of the most popular use cases:

  • Omnichannel rewards: building a flexible loyalty program so that customers can earn points and redeem rewards no matter where or how they are shopping.
  • Use the mobile app to show personalized offers and allow customers to track their points and manage their offers in a single place
  • Redeem offers across any channel, whether customers purchase in-store, online or via mobile app.
  • Earn points for other actions beyond purchases, such as visiting a shop, referring a friend, leaving a review and more.

You should begin with properly collecting, cleansing and unifying your in-store and online customer data with the help of a robust and retail specific customer data platform. If you want to deliver a truly personalized customer experience, those too can´t exist as separate entities.

Other providers might demand from you a robust tech stack or a huge upfront investment in order to make your business ready for your next step.

Loyal Guru, on the other hand, offers a modular and scalable solution that grows with you. Whether you are looking for an all-in-one solution, or you simply need our omnichannel campaign module to integrate with your other tools, we can offer you solutions tailored to your needs.

Bear in mind that our customer success team is not only available to help you make the most out of our technology; they will also help you with your strategy so that we create and deliver sustained value in your business.