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Loyal Guru

Privacy Policy

Effective date: December 2nd, 2022

Loyal Guru S.L is committed to the respect of privacy. Therefore Loyal Guru S.L wants to describe in this privacy declaration the working methods which are applicable when processing personal information, which enables the delivery of quality loyalty services.

Loyal Guru S.L B.V., with its head office at c/de Pallars 85, Barcelona, also on behalf of the entities of the group (jointly Jobitude S.L), is responsible for the processing of personal data as described in this privacy declaration.

Contact information of the responsible parties at Loyal Guru S.L:

Loyal Guru S.L.
C/de Pallars 85, Bajos 4
08018, Barcelona
Spain

For questions and remarks about privacy within Loyal Guru S.L., please send an email to: dataprotection@loyal.guru 


Data Retention

Loyal Guru S.L. saves your personal data no longer than necessary to achieve the goals for which your data is collected and/or necessary to comply with applicable laws and regulations. These purposes are the execution of data analytic services and the execution of made agreements with our clients. When data is no longer needed for the stated purposes, it will be removed, unless legal or practical obstacles prevent this.


Sharing Data with Third-Parties by Loyal Guru S.L

Loyal Guru S.L does not sell or share personal information about you in any other way, except as described in this privacy statement. Loyal Guru S.L shares your personal data with several third parties if this is necessary for the execution of the agreement and to comply with a possible legal obligation. The main parties are service providers and support services regarding ICT services. We conclude a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data.

Additionally Loyal Guru S.L uses customer experience and marketing tools such Google Analytics and Hubspot to gauge and engage in our customers’ analytics and satisfaction as well as to market Loyal Guru’s services.

Your personal information will not be shared outside the European Union (EU), European Economic Area (EEA) or countries authorized by the European Commission (EC).

Cookies and similar tracking technology

Loyal Guru S.L uses functional analytical and tracking cookies. A cookie is a small text file which is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Loyal Guru S.L. uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer you tailor-made content and advertisements.

When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store any more cookies. In addition, you can delete all information that has previously been stored using your browser settings. 

Cookies are also placed on this website by third parties. These are for example advertisers and/or social media companies. Below an overview: [ For example: Cookie: Google Analytics Name: _utma Function: Analytical cookie that measures website visits – retention period: 2 years ]

Google Analytics:
Google Analytics audience measurement system on our Website, a Google web analysis tool that allows us to understand how users of our Website interact. Likewise, it enables cookies in the domain of the site where the user is located and uses a set of cookies called “__utma” and “__utmz” to collect information anonymously and prepare reports on website trends without identifying individual users. More information about Google Analytics cookies and information about privacy.

Together with our server log files, they allow us to know the total number of users who visit the website and those parts of it that are most popular. Thanks to them, we obtain information that can help us improve navigation and provide better service to users and customers. LinkedIn pixel and facebook pixel to offer better quality ads (content, events, news that can be of interest to our audience)

If you interact with the content of our Website, third-party cookies may also be set (for example, by pressing social media buttons or watching videos hosted on another website). Third-party cookies are those established by a different domain of our Website. We cannot access the data stored in the cookies of other websites when you browse the aforementioned websites.

We include below the link to the Google website where you can see the description of the type of cookies that Google Analytics uses and their expiration period: Google Analytics

Hubspot:
The LinkedIn Insight Tag is a small piece of JavaScript code that site owners can install on their websites to track key metrics such as conversions or email sign-ups tied to LinkedIn users who saw your site on the platform and later visited your site.


Right to View, Modify or Delete Data

Loyal Guru S.L. reasonably safeguards the rights of data subjects who entrust Loyal Guru S.L. with their personal data, obtained for the execution of services. You have the right to view, correct or delete your personal data. Furthermore, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by Loyal Guru S.L. and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you. You can request access to, correction, deletion, data modification of your personal data or request to withdraw your permission or objection to the processing of your personal data. 

If you have any questions, please send an email to dataprotection@loyal.guru . We will respond to your request as soon as possible, up to four weeks. Loyal Guru S.L. also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Data Protection Authority. You can do so via the following link:  https://www.aepd.es/es

How Loyal Guru S.L protects personal data

Loyal Guru S.L takes the protection of your data seriously and takes appropriate technical and organizational measures to protect against loss, misuse or unauthorized access. For example, your data is stored in a safe working environment and is not accessible to unauthorized persons. Our web services are also equipped with SSL technology and are therefore transmitted in encrypted form. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via:  dataprotection@loyal.guru

Dynamic privacy statement

Loyal Guru S.L. adapts its privacy statement if changes occur. We therefore advise you to read the privacy statement when visiting  our website.