Intelligent loyalty management There’s an enormous amount of creativity now trying to capture the customer’s loyalty. Stay at the top of the loyalty game with our intuitive, data-driven loyalty management solution. Driving actual value to your business Keep your customers engaged while driving incremental value to your business. Build flexible loyalty programs that reward your customers for interacting with your business beyond transactions. Personalized loyalty to your customers Dynamic personalized loyalty experiences that use a single source of data so each one of your customers feels valued and engaged in every step of their journey. A loyalty program shouldn’t be managed by IT or your development team. With Loyal Guru’s Loyalty Management Module program creation is intuitive for anyone on your team. Have full control over your loyalty programs. We make it easy for you to set your business priorities and goals to create personalized experiences even when your program runs in multiple countries. Create personalized rewards that will encourage your audience to become even more involved. With our Loyalty Management Module, you’ll be able to engage your customers with rewards that go beyond transactional benefits. These include digital and physical experiences, first-party and third-party benefits, giveaways, donations… The possibilities are endless. Stay in touch with all of your customers at every level of the loyalty program. Easily create individual and personalized e-mails, push notifications, SMS, app, and notifications at POS informing members about their membership status, points scored, or new product offers. Large Enterprises run their business processes on a global scale, our solution allows for quick currency conversion making sure your customers earn and redeem points anywhere in the world. On top of that, we make it easy for you to create different types of loyalty rules, such as point multipliers by product or category which helps your teams boost different business units when they need to. Stay up-to-date with the performance of your loyalty program, our platform provides full customer data so you can quickly access your customers’ transaction history, account management, creation, and merging. Hassle-free loyalty operations related to returns and refunds are managed within the platform as well. With our advanced program analytics, you can manage and oversee the processing of loyalty transactions in real-time, even during moments of high-peak transactions, such as black Friday. You also have access to individual customer analytics that showcase the customer’s transactions, receipts, rewards redeemed, history of earned points, and more. Our solution comes equipped with a targeting engine, retail analytics, and a customer data platform so all of your marketing and customer support teams can leverage the data and integrate it into their own systems to serve a fully connected experience. A loyalty program shouldn’t be managed by IT or your development team. With Loyal Guru’s Loyalty Management Module program creation is intuitive for anyone on your team. Have full control over your loyalty programs. We make it easy for you to set your business priorities and goals to create personalized experiences even when your program runs in multiple countries. Create personalized rewards that will encourage your audience to become even more involved. With our Loyalty Management Module, you’ll be able to engage your customers with rewards that go beyond transactional benefits. These include digital and physical experiences, first-party and third-party benefits, giveaways, donations… The possibilities are endless. Stay in touch with all of your customers at every level of the loyalty program. Easily create individual and personalized e-mails, push notifications, SMS, app, and notifications at POS informing members about their membership status, points scored, or new product offers. Large Enterprises run their business processes on a global scale, our solution allows for quick currency conversion making sure your customers earn and redeem points anywhere in the world. On top of that, we make it easy for you to create different types of loyalty rules, such as point multipliers by product or category which helps your teams boost different business units when they need to. Stay up-to-date with the performance of your loyalty program, our platform provides full customer data so you can quickly access your customers’ transaction history, account management, creation, and merging. Hassle-free loyalty operations related to returns and refunds are managed within the platform as well. With our advanced program analytics, you can manage and oversee the processing of loyalty transactions in real-time, even during moments of high-peak transactions, such as black Friday. You also have access to individual customer analytics that showcase the customer’s transactions, receipts, rewards redeemed, history of earned points, and more. Our solution comes equipped with a targeting engine, retail analytics, and a customer data platform so all of your marketing and customer support teams can leverage the data and integrate it into their own systems to serve a fully connected experience. “Since we started designing Mango Likes You, we wanted it to be an omnichannel program, user-friendly and with many initiatives and experiences” Using Loyal Guru’s Loyalty Management module, Mango was able to implement a gamification system based on flexible and sophisticated points allocation rules that allows their customers to earn points beyond commercial transactions. Over 4 million customers joined Mango Likes You during the COVID-19 pandemic. The loyalty program is used in the different lines owned by the retailer such as Mango, Mango Man and Mango Kids. It is planned that by the end of 2021 more than 14 countries will run Mango Likes You. “Mango Like You is already operating in over 10 different countries and we’ve had an enormous success. This loyalty program brings great value to our clients and to our business. Loyal Guru has definitely been a great ally in the whole process and has provided the tools we needed to seamlessly scale this program.” Guillermo Corominas CRM Loyalty & Customer Service Director, MANGO Our Fraud Detection mechanisms check for suspicious behavior and detect anomalies to prevent a variety of fraud techniques. Our platform automatically detects any anomalies in transactions, fraudulent accounts, and fraud scoring. Loyalty Management
Easy and intuitive loyalty program management for grocers and retailers
Why Loyal Guru
A data-Driven approach to customer loyalty
Make every interaction count
The new generation of loyalty management
From idea to reality in just a few clicks
Taking loyalty beyond points and discounts with intuitive rewards management
Reach your customers through every channel with relevant communications
Take your loyalty program worldwide
Create, merge and delete in no time
Keep track of your loyalty program at every step
Make data available to the teams that drive business and customer experience
Make every interaction count
The new generation of loyalty management
Program Management
From idea to reality in just a few clicks
Rewards
Taking loyalty beyond points and discounts with intuitive rewards management
Omnichannel Communication
Reach your customers through every channel with relevant communications
Currency Management
Take your loyalty program worldwide
Account Management
Create, merge and delete in no time
Analytics
Keep track of your loyalty program at every step
Cross-team Functionality
Make data available to the teams that drive business and customer experience
SOLUTION
IMPACT
Anti-fraud Mechanisms
Putting your security and your customers’ first
Ready to reward your customers strategically?
Talk to our team to learn how the best players in the industry have set the benchmark for customer loyalty with Loyal Guru
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