Deliver the best shopping experience across all channels, touch points and devices
Unify offline and online customer data and craft consistent omnichannel loyalty experiences that strengthen your customers’ appreciation for your brand.
What are the benefits of omnichannel loyalty?
Consistent messages across all touch points
Unify brick-and-mortar and online retail and customer data
A noteworthy increase in your sales
This is what you can do with an omnichannel loyalty program powered by Loyal Guru
In-store initiatives that boost loyalty
Engage your customers online to bring them to your store with special offers, contests or additional points earned when they check in or purchase at your brick and mortar store.
Furthermore, show members their real-time points balance and special offers or coupons on their printed receipt to encourage repeat business.
Drive more shoppers to your ecommerce
Send out emails, SMS and push notifications to encourage your loyalty program members to visit your online store.
Also, reward members that shop online of your loyalty program with permanent advantages and perks, such as free delivery or returns, complimentary gift-wrapping, etc.
Boost engagement across the internet
This includes downloading the app, engaging on social media, taking surveys, rating products or simply logging into their account.
Because all touch points are connected, all interactions with your brand are fed into the Single Customer Profile and are used enrich the customer journey.
Cater to a mobile-first world with your loyalty app
The best way to establish a foothold for your omnichannel loyalty program is through a dedicated app.
Your loyalty app let’s you send out effective push notifications, and allows customers to see their real-time points balance and activate coupons on the go.
Put the right emails in front of the right people
Segmentation and dynamic content make it easy to customize your message and deliver personalized offers.
Send great emails to stay in front of your members and customers – showing them the offers they want to see.
Empower your agents to deliver the best customer service
Companies that employ omnichannel customer service strategies have a 23x higher customer satisfaction rate.
With Loyal Guru, you can empower your agents to deliver faster, more consistent answers built on a centralized knowledge base that holds all product, transaction and customer information.
Ready for the next step?
See what Loyal Guru can do for your retail loyalty strategyTalk to an expert