Best Loyalty Podcasts (2023)

To make our selection of TOP Loyalty Podcasts, we reviewed the top shows that can benefit CMOs, loyalty managers and leaders. Grab your headphones and get ready to be inspired, educated, and entertained by the best retail podcasts of 2023.

Business podcasts can serve multiple functions: Listening can be a way to use time productively during commutes to and from work or when you are out for a run, and the subject matter can be beneficial in many ways. They can also serve as entertainment through storytelling, and they can be interesting background noise while performing tasks at home.

To make our selection of TOP Loyalty Podcasts, we reviewed the top shows that can benefit CMOs, loyalty managers and leaders at enterprise retail businesses around the globe.

We chose these as our best loyalty podcasts because they cover a variety of retail-related topics and cater to different interests: customer experience, loyalty platforms, trends and so much more. We also based our decision on who these podcasts are right for, what takeaways they offer, and more.

All these are available on Apple Podcasts and Spotify or wherever you listen to podcasts.

New call-to-action

Let’s dive into the list of Loyal Guru’s BEST loyalty podcast!

1. The Loyalty Podcast

  • Host: Iain Pringle (UK)
  • Published: 40+ episodes
  • Episode length: 20-30 min
What It is:

Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.

The host Iain is a senior business leader and marketing strategist with extensive experience of all aspects of loyalty program development gained from working with key brands including Virgin Atlantic, Avios, British Airways and Shell. He produces and hosts The Loyalty Podcast since October 2019.

Why we like The Loyalty Podcast?

Iain’s engaging interviewing style and deep knowledge of the industry make each episode a must-listen for anyone looking to improve their loyalty programs.

Listen on Apple Podcast

2. Let’s talk Loyalty

  • Host: Paula Thomas
  • Published: 280+ episodes
  • Schedule: 3 episodes per week
  • Episode length: 40 min + shorties
What It is:

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join Paula every week to learn the latest ideas and marketing insights from loyalty specialists across the globe.

Paula has over twenty years experience delivering tangible results for some of the world’s top brands. Her consulting clients have included Three Ireland Limited (formerly Telefonica O2 Ireland), Electric Ireland, AIB, Avios and The Entertainer Group (UAE). She hosts Let’s Talk Loyalty podcast since September 2019.

Why we love Paula Thomas and the Let’s Talk Loyalty podcast?

Paula’s thoughtful questions and engaging discussions provide valuable insights and inspiration for businesses looking to improve their loyalty strategies.

This show should be required listening for anyone in the loyalty and customer engagement space. Paula taps into expertise across the global stage and delivers tremendous insights to her audience. Over 350 episodes published, and counting!

Listen on Apple Podcast

3. Leaders in customer Loyalty

  • Host: Mark Johnson, CEO & CMO of Loyalty 360
  • Schedule: 2 or 3 episodes per week
  • Episode length: 10-20 min
What It is:

Loyalty360 is the association for customer loyalty, creating a community with the best loyalty-focused professionals from technology and service suppliers and brands under one roof.

Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.

What do we like most about Leaders in Customer Loyalty podcast?

The show brings together some of the most influential thought leaders in the industry to share their insights and perspectives on the latest trends and innovations in customer loyalty.

Mark’s expert moderation and insightful questions make each episode a valuable learning experience for listeners.

Listen on Apple Podcast

4. The CPG guys

  • Host: Peter V.S. Bond & Sri Rajagopalan
  • Schedule: 2 episodes per week
  • Episode length: 40 min

What It is:

CPG eCommerce industry icon Sri Rajagopalan and consumer loyalty guru Peter V.S. Bond explore how brands and retailers understand and engage with consumers in-store, online and everywhere in between.

Why we like the show?

This show is pragmatic, engaging, insightful! Fascinating industry insights delivered with style. 

It started in March 2020, provides a global perspective on customer loyalty, featuring interviews with experts and thought leaders from around the world.

Listen on Apple Podcast

5. The Loyalty Minute

  • Host: Rob Gallo
  • Schedule: 1 episode per month
  • Episode length: 30 min
What It is:

A podcast with the latest trends, statistics, and industry news in the world of customer loyalty, plus a conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty.

Rob is quasi-retired, after selling OmniCasino and The purpose of the next phase in his life is to use the real world experiences and successful business practices he’s honed over the years to help other companies. Rob hosts the show since October 2019.

What do we like most about this show?

This podcast is really refreshing! A podcast with the latest trends, statistics, and industry news in the world of customer loyalty, plus a conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. Keep up the good work!

Listen on Apple Podcast

6. Crack the Customer Code

  • Hosts: Adam Toporek & Jeannie Walters
  • Schedule: 1 episode per week
  • Episode length: 15-20 min

What It is:

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences.

With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Jeannie Walters helps companies learn and apply customer-centric initiatives that benefit their customers, employees, and bottom line. They host the show since November 2014.

What do we like most about Crack the Customer Code?

What is there not to love about this show? For starters, we love the name of the podcast, over 500+ episodes published and a great combo of Jeannie and Adam. Their worldwide expertise places her at the cutting edge of this industry… clearly a voice to be listened to and reckoned with!

Listen on Apple Podcast

7. The Customer Experience Podcast

  • Host: Ethan Beute
  • Schedule: 1 episode per week
  • Episode length: 40 min

What It is:

Creating and delivering better experiences for our customers is the single most important thing.

Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way.

The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

What do we like most about The Customer Experience podcast?

Ethan is is a marketing strategist, educator and WSJ bestselling author of “Human-Centered Communication” and “Rehumanize Your Business”, and hosts the show since February 2019

Ethan’s thoughtful questions and engaging discussions make each episode a valuable source of insights and inspiration for businesses looking to improve their customer experience strategies.

Listen on Apple Podcast


There you have it: 7 loyalty podcasts you can rely on to stay on top of the latest news, stories, tips and hacks around loyalty management.

While you may not have time for all 7 of them, subscribing to the podcasts most relevant to your industry should provide more than enough updates each week. There’s no shortage of insight and content waiting to be discovered. Happy exploring!

Interested in retail podcasts? Click the image to find our curated list!

Best retail podcast

And if you’re looking for even more resources and insights on loyalty and customer experience, be sure to check out our blog for the latest trends, strategies, and best practices in these critical areas of business success.

New call-to-action New call-to-action New call-to-action

If you’re a retailer and you’d like to talk about developing your customers with advanced retail loyalty technology, please get in touch with our team – we’ll be happy to show you examples or talk through your brand’s unique challenges.