Best Loyalty Podcasts (2023)

Business podcasts can serve multiple functions: Listening can be a way to use time productively during commutes to and from work or when you are out for a run, and the subject matter can be beneficial in many ways. They can also serve as entertainment through storytelling, and they can be interesting background noise while performing tasks at home

To make our selection of TOP Loyalty Podcasts, we reviewed the top shows that can benefit CMOs, loyalty managers and leaders at enterprise retail businesses around the glob.

We chose these as our best loyalty podcasts because they cover a variety of retail-related topics and cater to different interests: customer experience, loyalty platforms, trends and so much more. We also based our decision on who these podcasts are right for, what takeaways they offer, and more.

All these are available on Apple Podcasts and Spotify or wherever you listen to podcasts.

Let’s dive into the list!

This list of TOP loyalty podcasts includes:

  1. The Loyalty Podcast – hosted by Iain Pringle
  2. Let’s talk Loyalty – hosted by Paula Thomas
  3. Leaders in customer Loyalty – hosted by Mark Johnson
  4. The CPG guys – hosted by Peter V.S. Bond & Sri Rajagopalan
  5. The Loyalty Minute – hosted by Rob Gallo
  6. Crack the Customer Code – hosted by Adam Toporek and Jeannie Walters
  7. The Customer Experience Podcast – hosted by Ethan Beute
  • Conclusion

1. The Loyalty Podcast

What It is:

Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.

  • Host: Iain Pringle (UK) Iain is a senior business leader and marketing strategist with extensive experience of all aspects of loyalty program development gained from working with key brands including Virgin Atlantic, Avios, British Airways and Shell. He produces and hosts The Loyalty Podcast since October 2019.
  • Published: 40+ episodes
  • Schedule: 1-2 episodes per month
  • Episode length: 20-30 min
  • Listen on Apple Podcast

2. Let’s talk Loyalty

What It is:

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join Paula every week to learn the latest ideas and marketing insights from loyalty specialists around the world.

  • Host: Paula Thomas Paula has over twenty years experience delivering tangible results for some of the world’s top brands. Her consulting clients have included Three Ireland Limited (formerly Telefonica O2 Ireland), Electric Ireland, AIB, Avios and The Entertainer Group (UAE). She hosts Let’s Talk Loyalty podcast since September 2019.
  • Published: 280+ episodes
  • Schedule: 3 episodes per week
  • Episode length: 40 min + shorties
  • Listen on Apple Podcast

3. Leaders in customer Loyalty

What It is:

Loyalty360 is the association for customer loyalty and brings together the best loyalty-focused professionals from technology and service suppliers and brands under one roof.

Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.

  • Host: Mark Johnson, CEO & CMO of Loyalty 360
  • Published: 230+ episodes
  • Schedule: 2 or 3 episodes per week
  • Episode length: 10-20 min
  • Listen on Apple Podcast

4. The CPG guys

What It is:

CPG eCommerce industry icon Sri Rajagopalan and consumer loyalty guru Peter V.S. Bond explore how brands and retailers understand and engage with consumers in-store, online and everywhere in between.

  • Host: Peter V.S. Bond & Sri Rajagopalan They host the show since March 2020
  • Published: 230+ episodes
  • Schedule: 2 episodes per week
  • Episode length: 40 min
  • Listen on Apple Podcast

5. The Loyalty Minute

What It is:

A podcast with the latest trends, statistics, and industry news in the world of customer loyalty, plus a conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty.

  • Host: Rob Gallo Rob is quasi-retired, after selling OmniCasino and The purpose of the next phase in his life is to use the real world experiences and successful business practices he’s honed over the years to help other companies. Rob hosts the show since October 2019.
  • Published: 115+ episodes
  • Schedule: 1 episode per month
  • Episode length: 30 min
  • Listen on Apple Podcast

6. Crack the Customer Code

What It is:

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences.

With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.

  • Host: Adam Toporek and Jeannie Walters Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Jeannie Walters helps companies learn and apply customer-centric initiatives that benefit their customers, employees, and bottom line. They host the show since November 2014.
  • Published: 500+ episodes
  • Schedule: 1 episode per week
  • Episode length: 15-20 min
  • Listen on Apple Podcast

7. The Customer Experience Podcast

What It is:

Creating and delivering better experiences for our customers is the single most important thing.

Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way.

The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

  • Host: Ethan Beute Ethan is is a marketing strategist, educator and WSJ bestselling author of “Human-Centered Communication” and “Rehumanize Your Business”, and hosts the show since February 2019
  • Published: 220+ episodes
  • Schedule: 1 episode per week
  • Episode length: 40 min
  • Listen on Apple Podcast


There you have it: 7 podcasts you can rely on to stay on top of the latest news, stories, tips and hacks around loyalty management

While you may not have time for all 7 of them, subscribing to the podcasts most relevant to your industry should provide more than enough updates each week. There’s no shortage of insight and content waiting to be discovered. Happy exploring!

If you’re a retailer and you’d like to talk about developing your customers with advanced retail loyalty technology, please get in touch with our team – we’ll be happy to show you examples or talk through your brand’s unique challenges.

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