customer engagement

What are the stages of the Retail Customer Journey? The 5 stages of a retail customer journey typically include Awareness, Consideration, Purchase, Experience, and Loyalty. Awareness: This stage is about…

What is retail customer experience? Retail customer experience refers to the overall impression and interaction that a customer has with a retail business throughout their entire customer journey, from the…

Sure, there are many other ways to quantify success, such as financial returns and profits. However, with competition high in the retail landscape, customer engagement metrics are important to retailers…